A Message to Our Customers

COVID-19 Distancing Procedure

Dear Valued Customers:
We are updating policies and procedures to safely remain open during these difficult times. Ideal is doing its
best to balance the needs of our customers with our need to be socially responsible and our duty to protect
our employees and their families. We are all in this together and appreciate your cooperation and patience.
Our goal is to remain open following strict guidelines to ensure the safety of our customers and our
employees.

EFFECTIVE IMMEDIATELY TUESDAY MARCH 24, 2020

The following procedures will be put into place:

• All business will be conducted by phone, text or email. This includes customers
• purchasing from Ideal as well as Vendors selling to Ideal. Customers and Vendors are no longer able to enter the showroom until further notice.
• All customers MUST call in orders and pay via credit card. House accounts will be charged and customer receipts will be emailed. Once orders are processed, customers can drive into backyard to get loaded.
• Customers are asked to remain in their vehicle, while our employees will load their order, unless otherwise instructed.
• All returns must be communicated via phone, text, or email BEFORE entering the yard and you will be instructed accordingly. We will contact you at a later time to issue credit. DO NOT COME INSIDE.
• Orders will be communicated from our office to our yard employees via two-way radio, so they will know your complete order to load in your vehicle.
• ALL CUSTOMERS MUST REMAIN IN THEIR VEHICLES for the safety of our employees.
• Employees will remain in forklifts or front-end loaders to load as many transactions as possible.

Please remain vigilant and notify management of any concerns or questions. This will pass and we will get
through this together. Please remember, it is for the safety of our customers, employees and families.

Sincerely,
Ideal Concrete Block Co.