COVID-19 Information

A Message to Our Customers

 

COVID-19 DISTANCING PROCEDURE

Dear Valued Customers:
We are updating policies and procedures to safely remain open during these difficult times. Ideal is doing its best to balance the needs of our customers with our need to be socially responsible and our duty to protect our employees and their families. We are all in this together and appreciate your cooperation and patience. Our goal is to remain open following strict guidelines to ensure the safety of our customers and our employees.

UPDATED POLICY EFFECTIVE 4/1/2021

The following procedures will be put into place:

WALTHAM
As of 4/1/2021, the Waltham sales desk is open to the public. We ask that all customers please abide by the following:
Sales & Yard
  • All customers must enter the building via the True Value main store entrance. Proceed to the contractor desk waiting line at the end of aisle 16, waiting 6′ apart (green dots on floor). Ample signage is present for guidance.
  • PLEASE NOTE: We ask that only ONE PERSON PER COMPANY enter the building. 
  • After the transaction is complete, you must exit via the Ideal contractor door. This door will remain locked from the outside to promote one way traffic.
  • Proceed to the pickup line in the yard (gate to the rear left) with a copy of your yard slip and present this to an operator when asked. 
  • ALL CUSTOMERS MUST REMAIN IN THEIR VEHICLES for the safety of our employees unless otherwise instructed.
  • Employees will remain in forklifts or front-end loaders to load as many transactions as possible.

If possible, we still ask that larger orders be phoned in to the sales office prior to arrival. This will give our yard personnel time to prepare your order prior to arrival, reducing wait times and the amount of people in the yard. 

Indoor Showroom
  •  Our showroom will continue to be by appointment only. Please call our sales office at (781) 894-3200 to schedule an appointment.
WESTFORD
As of 4/1/2021, the Westford sales office will remain closed indoors. We ask that all customers please abide by the following:
Sales & Yard 
  • We ask that all customers continue to place orders ahead of time via phone with our sales office. Please call (978) 692-3076 to place your order.

  • After arriving on site, please park in the loading zone. Head to the pickup window located outside in our display area to get your receipt. The yard personnel will already have the yard copy. 

  • If you have not placed your order prior to arrival, please head to the pickup window to place your order. Do not park in the loading area until you have placed your order. 

  • PLEASE NOTE: Due to social distancing reasons, only one person will be allowed at the window at a time.

  • ALL CUSTOMERS MUST REMAIN IN THEIR VEHICLES for the safety of our employees unless otherwise instructed.
  • Employees will remain in forklifts or front-end loaders to load as many transactions as possible.
Outdoor Displays
  • The outdoor displays located at the Westford Hardscape Center are open to the public during normal business hours, no appointment needed. We ask that all groups maintain proper social distancing and COVID related procedures.

Please remain vigilant and notify management of any concerns or questions. This will pass and we will get through this together. Please remember, it is for the safety of our customers, employees and families.

Sincerely,

Ideal Concrete Block Co.

Hours of Operation
Westford:
Sales: Monday – Friday, 7am-4pm
Yard: Monday – Friday, 7am-3:30pm

Waltham:
Sales: Monday – Friday, 7am-4pm | Saturday, 7am-12pm
Yard: Monday – Friday, 7am-3:30pm | Saturday, 7am-12pm

Phone Numbers
Westford Sales & Dispatch: (978) 692-3076
Waltham Sales: (781) 894-3200

Ideal Administration & Accounting: (978) 692-3076

Email
General inbox – info@idealconcreteblock.com

Waltham Sales:
General inbox – waltham@idealconcreteblock.com
Joe Nielsen – jnielsen@idealconcreteblock.com
Luis Nieves – lnieves@idealconcreteblock.com
Gustavo Maradiaga – gmaradiaga@idealconcreteblock.com

Westford Sales:
Travis Bettencourt – tbettencourt@idealconcreteblock.com
David Carrigan – dcarrigan@idealconcreteblock.com

Dealer Sales – orders@idealconcreteblock.com